+ 1-325-252-6546
+ 44-744-647-9722
Need Expert Assistance?
Our Basic Troubleshoot Support has a 50% resolution rate. To avail our instant Basic troubleshoot support
📞 call us on: 🇺🇸 +1-325-252-6546, 🇬🇧 +44-744-647-9722
If the issue is not resolved with basic troubleshooting
we also provide
ADVANCED TROUBLESHOOT SUPPORT .
Our Support Plan
Support Plans
Basic
Basic Support Plan
- Today’s Fixation: One-time fix
- Support Coverage: 1 year
- Issues Covered: Printer-related issues only:
- Printer offline
- New printer setup
- Printer won’t print
- Number of Printers Covered: Unlimited
- Additional Benefits:
- 24/7 customer support via chat and email
- Remote troubleshooting
- Basic printer connectivity guidance
Comprehensive
Comprehensive Support Plan
- Today’s Fixation: One-time fix
- Support Coverage: 2 years
- Issues Covered: Printer & computer-related:
- Printer offline
- New printer setup
- Printer won’t print
- Slow computer performance
- OS updates
- Software removal and installations
- Data backup and recovery assistance
- Email configuration & troubleshooting
- Antivirus installation and optimization
- Devices Covered: Unlimited (Printers & Computers)
- Additional Benefits:
- 24/7 priority support (phone, chat, and email)
- Remote diagnostics and issue resolution
- Personalized optimization recommendations
- Periodic software health checkups
- Assistance with security patches and firewall settings
Perpetual
Perpetual Support Plan
- Today’s Fixation: One-time fix
- Support Coverage: 5 years
- Issues Covered: Printers, computers, tablets, smart TVs:
- All features of the Comprehensive Support Plan
- Tablet and iPad support (setup, OS updates, app troubleshooting)
- Smart TV troubleshooting (connectivity, app issues, updates)
- Cutting & Designing Machines setup and troubleshooting
- Cloud storage setup and synchronization
- Peripheral device support (scanners, webcams, microphones, etc.)
- Device connectivity issues (Wi-Fi, Bluetooth, router setup & troubleshooting)
- Email and account security support
- Custom software installation guidance
- Number of Devices Covered: Unlimited
- Premium Benefits:
- 24/7 dedicated VIP customer support with priority handling
- Personalized device performance optimization
- Annual deep system checkup
- Advanced troubleshooting & recovery support
- Proactive security monitoring
- Free device health reports every 6 months
- Exclusive discounts on future service upgrades
TIER-2 TECHNICIAN FROM RETAIL STORES VS PRINT ME NOW TIER-2 SUPPORT
| Feature | Retail Store Technicians (Curry’s, Best Buy, Local Stores, etc.) | Print Me Now Tier-2 Support – Fast, Reliable & Cost-Effective |
|---|---|---|
| Convenience | Time-Consuming & Inconvenient: You need to schedule an appointment, wait for a technician to arrive, or visit the store yourself. | Instant expert assistance - No waiting or scheduling needed. |
| Cost | High Costs: You pay for the home visit plus hourly charges, regardless of the complexity of the issue. | Flat-rate pricing - No hidden fees. |
| Service Guarantee | No fix? You still pay for the visit. | No fix, no charge guarantee. |
| Warranty | Limited or no warranty (usually 7 days). | 1-year backup support for printer issues. |
| Support Scope | Basic troubleshooting, limited to store capabilities. | Comprehensive support, including new setup, offline errors, and connectivity issues. |
| Transparency | Additional costs may apply for complex issues. | Transparent pricing with zero risk. |
| Overall Value | Short-term solutions, potential repeat costs. | Long-term support and expert guidance. |